Terms of Service

1. Scope and relationship

Career Complete provides a skills testing and portfolio-building platform for candidates and employers. These Terms apply to all use of the public web app and related APIs.

The platform does not promise any particular hiring outcome. Employers remain responsible for their own hiring decisions, legal compliance, and workplace obligations.

2. Acceptable use

• Do not attempt to reverse engineer, attack, or overload the service.
• Do not use exam content to build competing public question banks.
• Do not use the platform for discriminatory or otherwise unlawful selection decisions.

3. Candidate accounts

You must keep your login details secure and only create accounts for yourself. You agree that any attempt you complete is your own work and that you will follow accommodation rules where they apply.

4. Employers and selection use

Employer use of scores for hiring is allowed only in the supported markets described in our governance documentation. Outside those regions, results are advisory only and must not be the sole basis for hiring decisions.

Where a Validation Pack is provided, employers must keep it with the hiring record so that exam configuration can be audited if needed.

5. Who verifies identity

Career Complete verifies account control only — that whoever is signed in holds the credentials for the account. We do not verify that an account holder is a particular real-world person. Confirming that a candidate is a specific individual is the responsibility of the employer, not of Career Complete.

This responsibility split is shown next to every "Verified" label and is stated here in the Terms so the boundary is clear on both sides. No "Verified" result should be read as a Career Complete guarantee of the identity of any candidate.

6. Employer retest obligations for selection use

Employers who use results for selection accept these retest obligations, because we verify account control rather than person identity:

• Retest finalists and hires within 7 days of a selection decision, on-site or via their own proctoring; we record a retest-due date for each result.
• Where a session shows high proxy risk (network/device anomalies or rapid account handoff), we clear its Verified type, set reason code proxy_risk, and show the employer a "recommend retest" notice.
• Meet the default audit-sampling commitment to retest at least 5% of hires each quarter; non-compliance can disable selection-eligible use of results.

7. Employer account rules and enforcement

Employer and training-provider accounts must follow the platform conduct rules below. Accounts that breach them may be suspended or removed without notice:

• One company account per organization.
• No recruiting for multi-level-marketing (MLM) schemes.
• No commission-only positions without base-pay disclosure.
• No requests for personal information before an interview.
• No off-platform payment requests.
• Immediate termination for violations.

We may detect violations automatically (for example, keyword and pattern checks for prohibited recruiting) and act on them to keep the marketplace safe for candidates.

8. No proctoring media

Career Complete does not record webcam video, desktop streams, or other proctoring media. If an employer chooses to proctor separately, they are responsible for any tools they use and for complying with applicable law.

9. No endorsement of third-party proctoring

Because any proctoring is optional and runs outside Career Complete, the Terms include the following clause about third-party proctoring tools and the practice of proctoring itself:

The Platform does not endorse, enable, control, or verify the use of third-party proctoring tools (e.g., ProctorU, Zoom, Microsoft Teams) or the practice of proctoring itself. Employers or Training Providers who choose to proctor exams are solely responsible for selecting tools, managing logistics, and ensuring compliance with all applicable laws.

In short: any proctoring is arranged, chosen, and operated by the employer or training provider, not by Career Complete.

10. Limitation of liability

The service is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that it will be uninterrupted or error-free, or that any score leads to a particular hiring outcome.

To the maximum extent the law allows, Career Complete is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the service or any hiring decision an employer makes.

Where liability cannot be excluded, our total aggregate liability is limited to the fees you paid us for the service in the twelve months before the claim.

11. Termination and suspension

You may stop using Career Complete at any time and may ask us to close your account. We may suspend or terminate your access — immediately and without prior notice where the law or user safety requires it — if you breach these Terms, misuse the service, or create risk for other users.

On termination your right to use the service ends, but the sections that by their nature should survive — including acceptable use, the employer conduct rules, limitation of liability, and governing law — remain in effect. We retain and delete records after termination in line with our Privacy Notice.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You and Career Complete submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not otherwise resolved.

Nothing here removes any mandatory consumer protection you have under the law of the country where you live, and employers remain bound by the employment and anti-discrimination laws of their own jurisdiction.

13. How we notify you of changes

We may update these Terms as the platform and the law evolve. Every version is dated at the top of this page under "Last updated", and we keep the earlier versions so you can see what changed.

For material changes, we notify account holders before the new Terms take effect — by email to the address on the account and by an in-app notice on the next sign-in — and allow a reasonable period to review them. Continuing to use the service after the effective date means you accept the updated Terms; if you do not agree, you may close your account.

Equal opportunity and selection-safe use

Career Complete is an equal-opportunity technology provider. Employers remain responsible for using assessments in a way that is job-related, consistent with business necessity, and compliant with anti-discrimination and disability laws (for example, Title VII, EEOC guidance, ADA, GDPR, and similar local rules).

The Career Complete Index (CCI) and other scores are advisory analytics and must not be used as the sole basis for hiring, promotion, or adverse decisions. CCI is advisory analytics. Do not use it as the sole basis for hiring. Use with job-related, Verified results only, and keep a human in the loop.

Where local law treats automated employment decision tools (AEDTs) as regulated, employers are responsible for maintaining their own bias audits, notices, and records for any downstream tools they build on top of Career Complete results.